About Online Store
[ Shipping ]
Jewelry
・Domestic All free
・Overseas
Less than 200,000 yen is 30,000 yen
More than 200,001 yen is 15% of the item price
Including customs duty. Shipped by Fedex
*All jewelry
(Florence Italy production and Japan production)
will be shipped from Japan.
Picture Books
・Domestic Allfree
Less than 3 books mailed by mail
More than 4 books mailed by Yamato
・Overseas
4,000 yen per book.
mailed by EMS.
[ Available countries for delivery ]
United States
Italy
Canada
Hong Kong
Taiwan
Korea
Singapore
Malaysia
Thailand
United Kingdom
Switzerland
Spain
Netherlands
Ireland
Turkey
Germany
Poland
Denmark
Sweden
Finland
Australia
New Zealand
United Arab Emirates
Kuwait xm Cancellation ]
Orders that have been officially accepted cannot be cancelled
in principle.
We do not accept cancellations even before shipping.
In case of cancellation by our company
Cancellation due to long absence
Orders from customers who often return items due to declined receipt will be
cancelled.
[ Returns and Exchanges ]
Orders that have been officially accepted cannot be returned or exchanged
in principle.
In the case of defective, defaced, damaged
merchandise, or if you receive insufficient or different merchandise
we will promptly process
an exchange of the merchandise.
We apologize for any inconvenience caused, but please be sure to contact us via
contact form
or email
.
We will pay the shipping fee when you return the item to
.
Please note that we do not accept returns at our store.
We do not accept returns in the following cases.
We do not accept returns in the following cases: - Products that have been used once
- Image differences in product photos
Product photos may look different from the actual product
depending on your device
Please understand in advance.
If you send back the item
without informing us in advance
- If you resize or engrave the item
- If you send it to us for any other reason
(e.g. metal allergy, size not fitting, etc.)
* When you send the item
, please send it by courier service
with a delivery record to prevent any accidents. Please send your item(s) to the following address:
Please be sure to save the delivery slip.
Please send your jewelry case
・Warranty card
・Memo
(customer name, address and phone number
Please specify your request for repair)
< Return address >
3-12-14 Kitanagasadori, Chuo-ku, Kobe 650-0012
Quarantot
TEL 0120-84-4848 (toll free)
11:00-19:00
[ Refund ]
・The refund method for the product price
depends on the payment method used when you purchased.
Credit Card
The date we process your return will be the
billing cancellation date to your credit card company.
If your credit card company's closing date
is exceeded, please contact your credit card company directly at
or
.
Please note that refunds will be made only after the following items are deducted:
Shipping charges for purchases
Shipping charges for returns
Bank transfer charges (for bank transfer refunds only)
The customer is responsible for all bank transfer charges (for bank transfer refunds only)
In case of defective products or incorrect delivery,
we will bear the cost.
[Cooling-off ]
Cooling-off is applicable to
door-to-door sales.
Cooling-off is not obligatory for mail order sales
.
The online store is a mail order service that is accessed by the customer at
. Therefore, the cooling-off system does not apply to
.
Please understand this in advance.
[Delivery ]
The flow of delivery
・ Delivery date
We will contact you by e-mail
as soon as we are ready to deliver.
For ordered items, we will contact you by email
as soon as they are ready and confirm the delivery date
.
Please note that we are not responsible for any delays in the delivery date of
items due to causes other than shipping, such as bad weather
.
How to confirm the date of delivery
You can check the approximate date of delivery at
on the Yamato Transport website.
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
[ after-sales service ]
Warranty
Only for jewelry of this brand
The stone fastening
in normal use, such as out of adhesion. In the event of any defects, such as stone clasps
will be repaired free of charge for a period of one year from the date of purchase.
Depending on the condition of use and the nature of the item,
may be subject to a charge.
The
warranty card for the jewelry in question is required.
Repair and cleaning after purchase
We offer repair and cleaning services for your purchased jewelry at
and
in the following ways.
(1) At Quarantotto stores
・Kobe store
・Ginza store
・Umeda Hankyu store
(2) By mail
If there is no store near you, you can send your jewelry by mail to
.
If you wish to do so, please contact us in advance at
and send the items by courier service with a delivery record to the following address:
.
Please send
・Jewelry case of purchase
・Warranty card
・Memo
(customer name, address and phone number
Please specify your request for repair) together with
.
<return address>
3-12-14 Kitanagasadori, Chuo-ku, Kobe 650-0012, Japan
Quarantotto
TEL 0120-84-4848 (toll free)
11:00-19:00
*For both repair and cleaning
Shipping costs are to be borne by the customer.