About Online Store
[ Shipping ]
Jewelry
・Domestic All free
・Overseas
Less than 200,000 yen is 30,000 yen
More than 200,001 yen is 15% of the item price
Including customs duty. Shipped by Fedex
*All jewelry
(Made in Florence, Italy and Japan)
will be shipped from Japan.
Picture Books
・Domestic Allfree
Less than 3 books mailed by mail
More than 4 books mailed by Yamato
・Overseas
4,000 yen per book.
mailed by EMS.
[ Available countries ]
United States
Italy
Canada
Hong Kong
Taiwan
Korea
Singapore
Malaysia
Thailand
United Kingdom
France
Switzerland
Spain
Netherlands
Ireland
Turkey
Germany
Poland
Denmark
Sweden
Finland
Australia
New Zealand
United Arab Emirates xml-p Cancellation ]
Orders that have been officially accepted cannot be cancelled
in principle.
We do not accept cancellations even before the order has been shipped.
In case of cancellation by us
Cancellation due to long absence
Orders from customers who frequently return items due to declined receipt will be
cancelled.
[ Returns and Exchanges ]
Orders that have been officially accepted cannot be returned or exchanged
in principle.
In the case of defective, defaced, damaged
merchandise, over/under or different merchandise received
we will immediately process the exchange of merchandise
.
We apologize for the inconvenience, but please be sure to contact us at
Contact Us Form
or by e-mail at
.
We will pay for the shipping fee when you return the item to
We will not be responsible for the shipping fee.
Please note that we do not accept returns at our store.
We do not accept returns in the following cases.
We do not accept returns in the following cases: - Products that have been used once
- Image differences in product photos
Product photos may look different from the actual product
depending on your terminal
Please understand in advance.
If you return the item
without informing us in advance
- If you resize or engrave the item
- If you send the item for any other reason
(e.g. metal allergy, size does not fit, etc.)
* When you send the item
, please send it by courier service with delivery record
in order to prevent any accidents. Please send your item(s) to the following address:
Please be sure to save the delivery slip.
Please send your jewelry case
・Warranty card
・Memo
(customer name, address and phone number
Please specify the details of your repair request)
< Return address >
3-7-20 Ginza, Chuo-ku, Tokyo 104-0061
Quarantotto
TEL 03-6263-0248
12:30-19:30
(12:30-19:00 on Sundays and holidays)
CLOSE: Thursday
[ Refund ]
・The refund method for the product price is
The method of refund depends on the payment method
at the time of purchase.
Credit Card
The date we process your return will be the
date we cancel the
charge to your credit card company.
If your credit card company's closing date
is exceeded, please contact your credit card company directly at
or
.
Please note that refunds will be made only after the following items have been deducted:
Shipping charges for purchases
Shipping charges for returns
Bank transfer charges (for bank transfer refunds only)
The customer is responsible for all bank transfer charges
In case of defective products or incorrect delivery,
we will bear the cost.
[Cooling-off ]
Cooling-off is applicable to
door-to-door sales.
Cooling-off is not obligatory for mail order sales
.
The online store is a mail order service that is accessed by the customer at
. Therefore, the cooling-off system does not apply to
.
Please understand this in advance.
[Delivery ]
The flow of delivery
・ Delivery date
We will contact you by e-mail
as soon as we are ready to deliver.
For ordered items, we will contact you by email
as soon as they are ready and confirm the delivery date
.
Please note that we are not responsible for any delays in the delivery date of
items due to causes other than shipping, such as bad weather
.
How to confirm the date of delivery
You can check the approximate date of delivery at
on the Yamato Transport website.
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
[ After-sales service ]
Warranty
Only for jewelry of this brand
The stone fastening
in normal use, such as out of adhesion, etc. In the event of any defects, such as stone clasps
will be repaired free of charge for a period of one year from the date of purchase.
Depending on the condition of use and the nature of the item,
may be subject to a charge.
The
warranty card of the jewelry is required.
Repair and cleaning after purchase
We offer repair and cleaning services for your purchased jewelry at
and
in the following ways.
(1) At Quarantotto stores
・Kobe store
・Ginza store
・Umeda Hankyu store
(2) By mail
If there is no store near you, you can send your jewelry by mail to
.
If you wish to do so, please contact us in advance at
and send the items by courier service with a delivery record to the following address:
.
Please send
・Jewelry case of purchase
・Warranty card
・Memo
(customer name, address and phone number
Please specify your request for repair)together with
< Return address >
3-7-20 Ginza, Chuo-ku, Tokyo 104-0061
Quarantotto
TEL 03-6263-0248
12:30-19:30
(12:30-19:00 on Sundays and holidays)
CLOSE: Thursday
*For both repair and cleaning
Shipping cost is borne by the customer Shipping charges will be borne by the customer.