About Online Store
[ Shipping ]
Jewelry
・Free shipping within Japan
・Overseas
Orders under 200,000 yen: 30,000 yen
For orders of 200,001 yen or more: 15% of the item price
Includes customs duties. Shipped via FedEx
*All jewelry
(Made in Florence, Italy or Japan)
will be shipped from Japan.
Picture books
・Domestic shipping: Free for all orders
Up to 3 books will be mailed via light mail
4 or more books will be shipped via Yamato
・Overseas
4,000 yen per book
Shipped via EMS.
[ Countries We Ship To ]
United States
Italy
Canada
Hong Kong
Taiwan
South Korea
Singapore
Malaysia
Thailand
United Kingdom
France
Switzerland
Spain
Netherlands
Ireland
Turkey
Germany
Poland
Denmark
Sweden
Finland
Australia
New Zealand
United Arab Emirates
Kuwait
Qatar
Lebanon
[ Cancel ]
Regarding orders that have been officially accepted,
cannot be canceled as a general rule.
In cases where we must cancel an order
cancellations due to prolonged absence
Orders from customers with a history of frequent returns due to refusal of delivery
we will cancel the order.
[ Returns & Exchanges ]
For orders that have been officially accepted,
as a general rule, returns and exchanges are not accepted.
In the event of a defective, soiled, or damaged item,
or if the quantity is incorrect or you received the wrong item,
we will promptly process
promptly arrange for a replacement.
We sincerely apologize,
info@quarantotto.co.jpまで
please be sure to contact us.
Alternatively, please use this link to
procedures here.
account.quarantotto.co.jp
We will cover
will be covered by us.
* Please note that we do not handle these requests at our stores,
please be aware of this in advance.
We cannot accept returns in the following cases:
・Items that have been used
・Products that do not match the product photos
Depending on the device you are using,
may differ from the actual product
, so please be aware of this in advance.
・If
or if damage, stains, or other defects occur
・If you return
return the item
・Items that have been resized or engraved
・Other cases due to customer circumstances
(e.g., metal allergies, incorrect size, etc.)
* When returning items,
to prevent loss or damage, please send the item via a
to the address below.
Please be sure to keep the shipping receipt.
・The jewelry case provided at the time of purchase
・Warranty card
・Note
(Your name, address, and phone number
Please clearly state the desired repair details)
Please include all of the above when sending the item.
< Return Address >
104-0061
3-7-20 Ginza, Chuo-ku, Tokyo
Quarantotto
TEL 03-6263-0248
12:30 PM–7:30 PM
(Sundays and holidays: 12:30 PM–7:00 PM)
Closed: Mondays and Thursdays
[ Refunds ]
・Refunds for the purchase price will be processed
varies
.
Credit Card
The date we process the return
will be the date
.
If the processing date falls
,
please
directly.
*Important Note Regarding Refunds
Shipping fees incurred at the time of purchase
Return shipping costs
Bank transfer fees (only for refunds via bank transfer)
will be borne by the customer,
and the refund amount will be the total minus these fees.
In the event of a defective product or incorrect shipment,
we will cover the costs.
[ Cooling-Off Period ]
The cooling-off period
a system that applies to door-to-door sales.
The cooling-off period
mandatory for mail-order sales.
Online stores receive
, so
the cooling-off period does not apply.
Please be aware of this in advance.
[ Shipping ]
Delivery Process
・ Regarding Delivery Dates
As soon as your order is ready,
we will
via email.
Also, for custom-ordered items,
, we will notify you via email as soon as they are ready
to confirm the delivery date.
Regarding delays in the delivery date
we cannot be held responsible
we cannot be held responsible,
.
・ How to Check Your Delivery Date
You can check the estimated delivery date
can be checked
.
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
[ After-Sales Service ]
Warranty
Limited to jewelry from our brand,
If, under normal use,
or other defects occur
we will provide free repairs for one year from the date of purchase.
Depending on the circumstances and nature of use,
repairs may be subject to a fee,
Please be aware of this in advance.
*You will need
warranty card is required.
Repairs and cleaning
For the jewelry you have purchased,
We accept
as described below.
(1) At a Quaranto store
・Ginza Store
(2) By mail
If there is no store near you,
we also accept items by mail.
If you wish to do so,
please contact us in advance
and send it via a courier service that provides delivery tracking
to the address below.
When doing so,
・The jewelry case provided at the time of purchase
• Warranty card
• A note
(Your name, address, phone number,
and a clear description of the desired repair)
Please include all of the above when sending the item.
< Return Address >
104-0061
3-7-20 Ginza, Chuo-ku, Tokyo
Quarantotto
TEL 03-6263-0248
12:30 PM–7:30 PM
(Sundays and holidays: 12:30 PM–7:00 PM)
Closed: Mondays and Thursdays
*For both repairs and cleaning,
shipping costs will be borne by the customer.